Shipping Policy

Shipping & Returns Policy

Shipping

We provide free global shipping for all prints and framed artworks worldwide. If your address is not accepted at checkout, please contact us and we will try to help you as soon as possible.

Orders are dispatched within 3-5 days and would thereafter arrive within 1-2 weeks to Europe and in 2-3 weeks to North America. Other destinations may vary.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.

Please note that if the shipping address you put in your order is incorrect you will either need to go to that address to receive it or order again at your cost. Orders with the wrong address will not be issued, refunds or replacements.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status.

If you haven’t received your order within 20 days of receiving your tracking number, please contact us at contact@nextwave-co.com with your name and order number, and we will look into it for you.

Customs

We have duty free delivery to the US, UK and EU.

However, if it may happen in a very rare occasion to be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country, SP Studio will not be responsible for these charges, they are applied and are your responsibility as the customer.

Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.